Three day Funeral Course Table of Contents

TABLE OF CONTENTS

P7        INTRODUCTION

P8        WHAT IS A CIVIL FUNERAL SERVICE?

P8        FUNERALS AND THE CIVIL CELEBRANT

P9        NOT ALL FUNERAL SERVICES ARE THE SAME

P10      CREMATION V BURIAL – BIBLICAL

P13      WHAT DO FUNERAL DIRECTORS EXPECT FROM A PROFESSIONAL FUNERAL CELEBRANT?

P14      WHO’S WHO?

  • The Funeral Director or The Arranger
  • The Conductor
  • The Celebrant

P15      WHAT DOES A FUNERAL DIRECTOR LOOK FOR IN A FUNERAL CELEBRANT?

P15      UNDERSTANDING GRIEF

P16      EXERCISE 1 – UNDERSTANDING GRIEF

P19      TRAUMA – LETTING GO OF THE PAST

P19      THE FIVE STAGES OF GRIEF AND LOSS

  1. Denial
  2. Anger
  3. Bargaining
  4. Depression
  5. Acceptance

P22      TASKS OF MOURNING

P25      EXERCISE 2 – 5 STAGES OF DYING

P26      EFFECTIVE LISTENING AND COMMUNICATION SKILLS

Skills of effective listening

P28      WHAT IS THE DIFFERENCE BETWEEN A COFFIN AND A CASKET?

P29      TYPES OF FUNERAL SERVICES

  1. Crematorium Chapel (Cremation) or non-denominational chapel
  2. Chapel and Graveside
  3. Religious chapel service and Civil Committal
  4. Graveside
  5. Green Funeral
  6. Committal Only
  7. Memorial Service

P32      SOUND EQUIPMENT

P32      DEVELOPING YOUR BOOKING SHEET

P33      TELEPHONING THE NEXT OF KIN

P33      INTERVIEWING A GRIEVING FAMILY

P34      MEETING THE DECEASED

P34      BRINGING THE BODY HOME

P37      PRE-ARRANGING A FUNERAL SERVICE

P37      WHEN PLANNING A SERVICE, WHO ARE YOU RESPONSIBLE TO?

P37      DEVELOPING THE FAMILY QUESTIONNAIRE

P39      WRITING A EULOGY & DEVELOPING A EULOGY QUESTIONNAIRE

P41      SAMPLE ORDER OF SERVICE

P45      WHEN SHOULD YOU COMPLETE THE ORDER OF SERVICE?

P45      COMPLETED SAMPLE ORDER OF SERVICE (RITA)

P46      PRINTED ORDER OF SERVICE SAMPLE (RITA)

P48      EXERCISE 3 – SERVICE VIDEO (RITA)

P48      EXERCISE 4 – SERVICE VIDEO (VONDA) – When things go wrong!

P48      EXERCISE 5 – SERVICE VIDEO (MICK)

P49      FUNERAL CELEBRANT FEES

P49      MARKETING YOUR SERVICES AS A FUNERAL CELEBRANT

P50      EXERCISE 6 – WHAT HAPPENS WHEN?

P51      THE CREMATION PROCESS – Things as a Funeral Celebrant you should make yourself aware of…….

P54      THE EMBALMING PROCESS – Things as a Funeral Celebrant you should make yourself aware of…….

P59      CASE STUDIES AND ASSESSMENT TASKS

P66      SAMPLE FUNERAL SERVICES

#1        Memorial Service for a Still Born (no ashes present) – includes Unity Sand Ceremony

#2        Graveside Service for an elderly lady including eulogy

#3        Civil Graveside Committal Service (poste Religious Service) Suicide

#4        Chapel Service and Graveside Committal – Suicide – Double Booking – includes wording for presentation of Remembrance Candles

#5        Chapel Service for a 55 year old woman.

#6        Chapel Service for a 4 year old child – includes Blessing Stone Ritual

#7        Chapel Service for middle aged man

#8        Graveside Internment of Ashes

#9        Military Funerals – Poppy Service/Last Post

P92      OTHER FUNERAL PHRASES THAT CAN BE USED WITHIN SERVICES

P102    FUNERAL READINGS

P107    READINGS FOR CHILDREN

P109    CONCLUSION

P110 – 112 NOTES