TABLE OF CONTENTS
P7 INTRODUCTION
P8 WHAT IS A CIVIL FUNERAL SERVICE?
P8 FUNERALS AND THE CIVIL CELEBRANT
P9 NOT ALL FUNERAL SERVICES ARE THE SAME
P10 CREMATION V BURIAL – BIBLICAL
P13 WHAT DO FUNERAL DIRECTORS EXPECT FROM A PROFESSIONAL FUNERAL CELEBRANT?
P14 WHO’S WHO?
- The Funeral Director or The Arranger
- The Conductor
- The Celebrant
P15 WHAT DOES A FUNERAL DIRECTOR LOOK FOR IN A FUNERAL CELEBRANT?
P15 UNDERSTANDING GRIEF
P16 EXERCISE 1 – UNDERSTANDING GRIEF
P19 TRAUMA – LETTING GO OF THE PAST
P19 THE FIVE STAGES OF GRIEF AND LOSS
- Denial
- Anger
- Bargaining
- Depression
- Acceptance
P22 TASKS OF MOURNING
P25 EXERCISE 2 – 5 STAGES OF DYING
P26 EFFECTIVE LISTENING AND COMMUNICATION SKILLS
Skills of effective listening
P28 WHAT IS THE DIFFERENCE BETWEEN A COFFIN AND A CASKET?
P29 TYPES OF FUNERAL SERVICES
- Crematorium Chapel (Cremation) or non-denominational chapel
- Chapel and Graveside
- Religious chapel service and Civil Committal
- Graveside
- Green Funeral
- Committal Only
- Memorial Service
P32 SOUND EQUIPMENT
P32 DEVELOPING YOUR BOOKING SHEET
P33 TELEPHONING THE NEXT OF KIN
P33 INTERVIEWING A GRIEVING FAMILY
P34 MEETING THE DECEASED
P34 BRINGING THE BODY HOME
P37 PRE-ARRANGING A FUNERAL SERVICE
P37 WHEN PLANNING A SERVICE, WHO ARE YOU RESPONSIBLE TO?
P37 DEVELOPING THE FAMILY QUESTIONNAIRE
P39 WRITING A EULOGY & DEVELOPING A EULOGY QUESTIONNAIRE
P41 SAMPLE ORDER OF SERVICE
P45 WHEN SHOULD YOU COMPLETE THE ORDER OF SERVICE?
P45 COMPLETED SAMPLE ORDER OF SERVICE (RITA)
P46 PRINTED ORDER OF SERVICE SAMPLE (RITA)
P48 EXERCISE 3 – SERVICE VIDEO (RITA)
P48 EXERCISE 4 – SERVICE VIDEO (VONDA) – When things go wrong!
P48 EXERCISE 5 – SERVICE VIDEO (MICK)
P49 FUNERAL CELEBRANT FEES
P49 MARKETING YOUR SERVICES AS A FUNERAL CELEBRANT
P50 EXERCISE 6 – WHAT HAPPENS WHEN?
P51 THE CREMATION PROCESS – Things as a Funeral Celebrant you should make yourself aware of…….
P54 THE EMBALMING PROCESS – Things as a Funeral Celebrant you should make yourself aware of…….
P59 CASE STUDIES AND ASSESSMENT TASKS
P66 SAMPLE FUNERAL SERVICES
#1 Memorial Service for a Still Born (no ashes present) – includes Unity Sand Ceremony
#2 Graveside Service for an elderly lady including eulogy
#3 Civil Graveside Committal Service (poste Religious Service) Suicide
#4 Chapel Service and Graveside Committal – Suicide – Double Booking – includes wording for presentation of Remembrance Candles
#5 Chapel Service for a 55 year old woman.
#6 Chapel Service for a 4 year old child – includes Blessing Stone Ritual
#7 Chapel Service for middle aged man
#8 Graveside Internment of Ashes
#9 Military Funerals – Poppy Service/Last Post
P92 OTHER FUNERAL PHRASES THAT CAN BE USED WITHIN SERVICES
P102 FUNERAL READINGS
P107 READINGS FOR CHILDREN
P109 CONCLUSION
P110 – 112 NOTES